A contact management system lets you sync all of your contacts to one record, stay on top of your networks, and communicate in real-time. Additionally, you can view conversation history and filter your network into contact lists by title, industry, relationship to your business, and a range of other attributes and custom fields.
Improved customer service
With all-in-one contact management, customer service agents can deliver better performance with less effort. They’ll have easy access to a centralized contact list, complete with detailed records of past cross-channel customer interactions, and receive task notifications and follow-up reminders. All this contributes to improved customer experience, reduced churn, and customer loyalty.